FAQ

(P1 - EXTRA 2 YEARS WARRANTY)

How can I enjoy extra 2 years warranty for this pre-order campaign for Apple iPhones?

• New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the purchase in order to ensure that your first sales entitles for the Extra 2 Years Warranty.
• Existing Member = You need to ensure that you login to your account and start to make purchase in order to ensure that your purchase entitles for the Extra 2 Years Warranty.

Warranty:

What is the warranty offer?

• Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphone in this campaign.
• P1 member = Customer who is already an active P1 member will enjoy 1-year manufacturer warranty, and on top, addition 2-years P1 warranty from Senheng (1 year + 2 years) for smartphone in this campaign, which means up to 3 years warranty

After purchasing the first sales and receiving my device, how do I activate the warranty?

• The warranty of the device will start after the order has been invoiced and as of when the device has been activated.

Can I change the device color during store pick up?

• Customer is not allowed to change the selected device color or model once the Customer has successfully completed and confirmed the transaction via iPay88.

Payment:

(0% INTEREST INSTALMENT) Can I pay the balance amount of my purchase via Instalment?

• Yes, you can pay RM300 deposit through our website and make balance payment at our nationwide showrooms for up to 60 months 0% Interest Instalment payment via all major banks.
• Eg. You have paid RM300 via online purchase for purchase, and you will only need to make balance payment at our nationwide showrooms.

Can I make my purchase via Buy Now Pay Later (BNPL) payment mode?

• Yes, you may make purchase via PayLater by Grab, Atome, PAYLATER at both online and retail stores. SPayLater by Shopee and Boost PayFlex only applicable at retail stores.

Others:

(ACCESSORIES) During store pick-up, can I purchase other related accessories?

• Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.

(VCARE) What is VCARE?

• VCare is an optional extended warranty provided by Senheng for our P1 members. The extended warranty cover an additional 2 years on top of all warranty stated above, meaning a total of 5 years warranty coverage for iPhone. However, P1 members are required to purchase VCare in order to extend the warranty during purchase.

(VCARE) During store pick-up, can I purchase V-Care for iPhone?

• Yes you can, however during your purchase, you need to ensure that you login to your P1 account to make the purchase. Any P1 sign-up during store pick-up, benefits will not be extended to the purchase. Same applies on V-Care purchase.

What is Extended Warranty and Protection Plan Voucher?

• Voucher is redeemable at all Senheng and senQ physical stores only.
• Voucher applicable to Extended Warranty plan and also Mobile Protection Plan only.
• Voucher is redeemable at all Senheng and senQ physical stores only.
• Senheng & senQ reserve the right to amend the stated terms & conditions without prior notice.