With myIOU, you can split your purchases into affordable monthly instalments (up to 6 months) with zero interest to pay. myIOU doesn’t affect the available balance on any particular credit card. myIOU also allows you to pay with debit card.

Credit card instalments reduce the available credit limit on a person’s credit cards. Moreover, not all credit companies offer instalment payment plans.

• At least 18 years old and above
• A Malaysian NRIC (MyKad)
• Credit/debit card issued by Malaysian financial
• stitutions
• Malaysian mobile number & email address

To validate users’ identity, we require a front and back photo of your MyKad at sign up to prevent any misuse of identity or funds.

Sensitive information such as phone number and email will be encrypted and shown with masking both when displayed and stored, protected with PDPA.

At IOUpay, we take your privacy and data security very seriously. Our privacy policy explains how we collect, use, disclose and safeguard any personal data you provide to us.

myIOU accepts both debit and credit cards (Visa or MasterCard) issued by Malaysian financial institutions

At the moment, we don’t accept the following type of cards:

• American Express (AMEX)
• Japan Credit Bureau (JCB)
• UnionPay
• Discover
• Diners Club

No

For new applications, your account will be approved upon completion of the application process subject to terms and conditions.

Send your details such as your name and mobile number to myIOU Support Team to support@ioupay.com

An instant approval of RM 3,000 credit limit for Credit Card and Rm 1,000 for Debit Card.

* Instant approval credit limit of RM1000 will be granted between 9am - 10pm (including weekends & Public Holiday )

* between 10pm - 9am will be RM0 credit and within 48 hours of approval

You may need to refresh the connection between your phone and your mobile carrier. Please try:

• Turning your phone off and on ( or restarting if possible )
• Turning airplane mode on and off
• Removing and re-inserting your SIM Card

Currently, myIOU app is not available on Huawei and Honor devices without Google Play Services. Please click here to see the list of devices not supported.

You can increase your credit limit up to RM 10,000 by signing up for myIOU Credit+ through myIOU app subject to terms and conditions.

Complete application with:

• Latest one (1) month credit card statement
• Latest one (1) month income crediting bank statement
• Any one (1) proof of residential address

  (Example: Utility bill or proof of delivery with valid shipping address from any E-commerce platform

Requests made before 12:00pm ogether with complete required documentations will processed on the same day and requests made after 12.00pm will be processed on the next business day.

The maximum credit limit per account is RM 10,000 subject to terms and conditions.

You can perform as many transactions as you like provided you do not exceed the available credit limit in your myIOU app.

You can purchase as much as you like provided you do not exceed the available credit limit in your myIOU app.

You will need to complete the initial payment upon check out after confirming the transaction details.

myIOU will send a notification via myIOU app, SMS and email. Your account will be suspended from performing transactions until outstanding payments are resolved.

A late payment fee will be imposed for overdue payments.

No

You will receive a reminder via myIOU app, SMS and/or email within 3 business days before your next subsequent payment is due.

Refer to your myIOU app Bills, billing summary you will be able to view your next payment date and amount.

The card for subsequent payment cannot be changed. However you can use a different card for new transaction.

You can reset your payment pin through myIOU. For assistance, please drop an email to support@ioupay.com

The delivery and quality of the products and services purchased are always the responsibility of the merchants. Please reach out directly to the merchant where you purchased your product or service for any cancellation and refund.

Once your refund has been processed, you will receive a notification via email and refunded amount will be released to your original payment method within 14 days.

Once you have returned the product(s) to the merchant(s), it may take a few days for them to inspect, process and ensure that the returned goods meet their cancellation and refund policy requriements.

If you have a payment due to us, do contact us immediately at support@ioupay.com or call us 03-77335500 for further assistance during hours below:

Mon - Fri: 8am - 11pm
Sat / Sun / Public Holiday: 10am - 11pm

Please take note that you will not be able to make a new transaction until the new card is registered.