Mobile Protection Plan

Enjoy mobile protection plan in 4 simple steps

STEP 1

Purchase your smartphone/tablet/smartwatch along with MPP at Senheng/senQ/ Senheng Mobile stores nationwide.

STEP 2

If there are any manufacturing defects or screen crack, bring your gadget to any of our showrooms for inspection.

STEP 3

Pay 10% excess claim fees when make a claim.*The set will be returned and the 10% excess claim fee will be refunded if warranty void

STEP 4

Collect the repaired/replaced device after the service centre completes the diagnosis.

Senheng MPP Price List

No.	Coverage		Price (RM)	Claim Excess Fee
No.	1	0	Price (RM)	Claim Excess Fee	1,000.99	94	10% Based on Product Purchase Price
2	1,001	2,000.99	123
3	2,001	3,000.99	152
4	3,001	4,000.99	180
5	4,001	5,000.99	209
6	5,001	6,000.99	237
7	6,001	7,000.99	333
8	7,001	8,000.99	333
9	8,001	9,000.99	428

SENHENG Mobile Protection Plan’s (MPP) FAQ

What is SENHENG MPP Plan?

SENHENG MPP Plan provides you 1 year coverage on repair or replacement for your Smartphone, Smartwatch and Tablet which purchased from SENHENG / senQ / Senheng Mobile that’s against damage covered by the manufacturer’s warranty (Physical Damage or Screen Crack only).

Who is eligible to enrol SENHENG MPP Plan?

All PlusOne Members who purchased Smartphone, Smartwatch and Tablet from SENHENG / senQ / Senheng Mobile for personal use are eligible to enrol SENHENG MPP Plan.

How can I enrol SENHENG MPP Plan?

SENHENG MPP Plan can be enrol at any SENHENG / senQ / Senheng Mobile outlets upon purchasing your Smartphone, Smartwatch and Tablet.

How much is the maximum coverage for SENHENG MPP Plan?

SENHENG MPP Plan with a maximum coverage amount which is up to the original product purchase price of your Smartphone, Smartwatch or Tablet.

SENHENG MPP Plan provides how many years of cover period?

SENHENG MPP Plan provides one (1) year coverage, the period of coverage will commence on the sales order’s invoice date.

Can I enrol SENHENG MPP Plan after the sales order is invoiced?

No, you are unable to enrol SENHENG MPP Plan after the sales order is invoiced.

How many times can I get repair or replacement for my device via SENHENG MPP Plan?

SENHENG MPP Plan is valid for one (1) time claim only, subject to approval. The service contract will be terminate after the replacement is made.

How do I file claim for SENHENG MPP Plan?

You may send in your defective Smartphone, Smartwatch or Tablet any SENHENG / senQ / Senheng Mobile outlets that is convenient for you to lodge a claim request. A 10% excess fee must be paid upon filing a claim for repair or replacement. The set will be returned, and the 10% excess claim fee will be refunded if the warranty is void.

What if the repair cost is lower than excess fee when a claim is made?

If the repair cost if lower than the 10% excess fee, the claim will be cancelled and the 10% excess fee will be refunded.

How many days does the claim process take?

The claim process will be completed within 5 working days. SENHENG / senQ / Senheng Mobile will contact you once the claim is approved.

Do I have to provide any supporting document while filing the SENHENG MPP Plan claim request?

You are required to present your SENHENG MPP Plan E-Certificate at your Senheng App upon filing claim for SENHENG MPP Plan.

Can I transfer SENHENG MPP Plan to another Smartphone, Smartwatch or Tablet device?

No, SENHENG MPP Plan is NOT transferable under whatsoever’s a circumstance.

Can I request to cancel and terminate my SENHENG MPP Plan?

Yes, you may cancel and terminate your SENHENG MPP Plan, but with NO REFUND and you will not able to re-enrol SENHENG MPP Plan with the same Smartphone, Smartwatch or Tablet again.

MOBILE PROTECTION PLAN
TERMS AND CONDITIONS

DEFINITION

Product means the electrical appliance covered under a valid service contract
You and Your refer to the owner of Product and purchaser of this service contract
The Company refers to Senheng Electric (KL) Sdn Bhd

COVERAGE

This Mobile Protection Plan policy (“Mobile Protection Plan”) provides cover against repair or replacement costs to smartphones, tablets or smartwatches that is accidentally damaged.
This cover can be purchased by all customers of Senheng Electric (KL) Sdn Bhd who purchase a smartphone, tablet or smartwatch from Senheng Electric (KL) Sdn Bhd for their personal use.
There is a 10% excess fee to be paid upon a report of claim for repair or replacement.

DUTY OF DISCLOSURE

You must take reasonable care to ensure that all your answers to the questions are full, complete, correct and honest and to the best of your knowledge.
You also have a duty to inform us of any change in the information given to us earlier before we issue the certificate to you. Failing which, your certificate may be cancelled, or treated as if it never existed, or your claim may be rejected or not fully paid.

CLAIMS

All claims must be notified to us within 21 days from the date of loss.
All supporting documents proving the loss must be submitted 30 days from the date of loss. If this is not reasonably possible, proof must be furnished as soon as possible and, in any event, no later than 6 months from the date of loss.
There is a 10% excess fee to be collected from You upon a claim.

COVER

You are only entitled to buy one cover throughout the duration that this policy is in force.

TRANSFER

This covered is issued to the person named in the certificate. Any change to this name requires a written notice requestin g for this change and our approval.

COVERAGE EXCLUSION

Damages caused by repair work or failure to perform repair work by the insured, its agents or employees, or any other repair facility, its agents or employees;
Negligence of any kind;
Any defective products and/or any workmanship, including but not limited to liability arising out of implied warranties of merchantability, implied warranties of fitness, and strict liability;
Liability to anyone other than the insured person;
Any acts of fraud, or other dishonest or criminal acts of the insured or its agents or employees;
Property liability insurance;
Use of the service being used in any illicit trade or transportation or in the commission of a felony;
Product liability insurance;
Any loss that is covered under the manufacturer’s warranty;
Damage caused by neglect, abuse, misuse, theft, sand, water damage, corrosion, battery leakage, acts of god or commercial usage;
Damage to any screen protector used on the product;
Problems or defects caused by unauthorized modifications or failure to follow the manufacturer’s installation, operation, or maintenance instructions;
Losses that do not occur within the period of insurance;
Losses caused by illegal acts committed by the insured person;
Losses that are intentionally caused by the insured person;
Losses due to war (whether war has been declared or not), civil commotion, uprising, martial law, riot or the act of any lawfully constituted authority;
Losses due to the order of any government, public authority or customs’ officials;
An act in contravention of a government prohibition or regulation or law;
Invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power;
Any defects that are subject to the manufacturer’s recall;
Burglary, theft, corrosion, animal and insect infestation, misuse, neglect and abuse;
Any act of terrorism;
Accidental Damage of the Product deliberately caused by any third party which you are unable
prevent
Any other damage to the product due to accidental damage outside of the ambit of cover set out in section 3 of the master policy;
Resulting from, or related to, business use of products; and
Any collateral damage to the product as a result of accidental damage.

LIMITATION OF LIABILITY

The aggregate liability limit is limited to a one time claim during the Period of Insurance. Upon a claim being made for the said Product, the Certificate will terminate

TERMINATION AND CANCELLATION

This Mobile Protection Plan shall be terminated immediately with no refund of the Mobile Protection Plan Fee in the event of any of the following:

by returning the original certificate to The Company. The date of cancellation will be the date of receipt of the cancelled certificate.
The Company can cancel this certificate by giving you 30 days written notice. Your cover will continue for the duration which premium has been received and will terminate upon expiry of such period.
No refund will be payable upon cancellation of certificate.

ENTIRE AGREEMENT

This is the entire agreement between Senheng and the Purchaser of this Mobile Protection Plan and no other oral or written representation is valid. In the event of any inconsistency between the English text and text in other languages, the English version shall prevail.

Senheng reserves all rights to add, remove, modify or amend the terms and conditions at any time without prior notice. In the event of any disputes, the decision of Senheng shall be final.