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Terms & Conditions

The Samsung Galaxy Launching is organised by Senheng Electric (KL) Sdn. Bhd. The terms and conditions and the Privacy Policy posted on this site will be construed as the Terms and Conditions of this Campaign on which Senheng offers customer access to and use of this site for the purposes of this Campaign.

Duration:

The Campaign will run from 18th Aug 2023, 00:00:00 to 30th Sept 2023, 23:59:59. Senheng reserves the right to shorten, extend or cancel the Campaign Period without prior notice.

Eligibility:

The Promotion is open to all Malaysian Citizens of 18 years old and above (as at 19th June 2020 with Malaysia Identity Card; except Senheng’s employees (and their immediate families), its related agencies, retailers and dealers.

Payment:

Customer acknowledges, understands and agrees that all transactions are between Customer and iPay88. Customer is not allowed to cancel the order, change the selected device color or model and the selected store once Customer has successfully completed and confirmed the transaction via iPay88.

Delivery & Collection:

The collection period of the Samsung Galaxy Z Fold5, Samsung Galaxy Z Flip5, Samsung Galaxy Watch6 Series, Samsung Galaxy Tab S9 Series will be on 14th Aug 2023.

Privacy:

By providing Customer's personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to Senheng's Privacy Policy available at Privacy Notice

Senheng Electric (KL) Sdn Bhd reserves the right to change or revise or any part thereof or any part of the applicable terms and conditions from time to time, with or without any prior notice.

FAQs:

PlusOne Benefit:

(P1 - EXTRA 1 YEAR WARRANTY) How can I enjoy extra 1 year warranty?

New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the purchase in order to ensure that your pre-order entitles for the Extra 1 Year Warranty.

Existing Member = You need to ensure that you login to your account and start to make purchase in order to ensure that your purchase entitles for the Extra 1 Year Warranty.

Warranty:

What is the warranty for this Samsung new Galaxy

Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphone in this campaign.Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphone in this campaign.

P1 member = Customer who is already an active P1 member will enjoy 1-year manufacturer warranty, and on top, addition 1-year P1 warranty from Senheng (1 year + 1 year) for smartphone, tablet and watch in this campaign.

After purchasing the pre-order item and receiving my device, how do I activate the warranty?

The warranty of the device will start after the order has been invoiced and as of when the device has been activated.

Can I change the device color during store pick up?

Yes, you can. Just inform our sales partner for the change of colour and they'll assist you with the exchange process. However, it is strongly dependent on stocks availability.

Payment:

(0% INTEREST INSTALMENT) Can I pay the balance amount of my purchase via Instalment?

Yes, you can pay RM100 deposit through our website and make balance payment at our nationwide showrooms for up to 60 months 0% Interest Instalment payment via all major banks.

Eg. You have paid RM100 via online purchase for pre-order, and you will only need to make balance payment at our nationwide showrooms.

Can I make my pre-order via Buy Now Pay Later (BNPL) payment mode?

Yes, you may make pre-order via Atome, PAYLATER at both online and retail stores. myIOU, Senheng PayLater by Aspirasi, SPayLater by Shopee only applicable at retail stores.

Others:

(ACCESSORIES) During store pick-up, can I purchase Samsung Galaxy Z Fold5, Samsung Galaxy Z Flip5, Samsung Galaxy Watch6 Series, Samsung Galaxy Tab S9 Series related accessories?

Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.