S-Coins | TNC S-Coins | TNC

Terms & Conditions:

  1. All applicants for PlusOne® Loyalty Programme will be automatically entitled for S-Coin, except for PlusOne Corporate membership. Each NRIC is allowed to register for one S-Coin Account only.
  2. Every 100 S-Coin is equivalent to One Ringgit Malaysia (RM1.00). The rate may be subjected to change due to unforeseen economic circumstances, prior to change which will be announced 3 days in advance by Senheng.
  3. The amount of S-Coin Account holder accumulated will be recorded in each account holder’s S-Coin Account. When an account holder wishes to redeem a number of S-Coin, the said number of S-Coin will be deducted from the balance last recorded in the S-Coin Account, with the oldest S-Coin earned being deducted first.
  4. All account holders redeeming S-Coin are REQUIRED to be present and to present their IC for verification.
  5. Each payment and/or redemption S-Coin shall be in the denomination of minimum 2,500 (equivalent to RM25).
  6. Account holder(s) must accumulate a minimum of 2,500 (equivalent to RM25) S-Coin to be eligible to redeem and/or make payment, with a maximum redemption of 10,000 (equivalent to RM100) S-Coin per redemption transactions.
  7. PlusOne members (Classic/e-Classic/Lady/AEON/Lazada/Citi) can redeem multiple times with a total of RM100 per week, redemption is limited to a minimum of RM25 and a maximum of RM100 per transaction until the total of RM100 is used up.
  8. PlusOne Gold members (Gold/Lady Gold/ AEON Gold/ AEON Lady Gold) can redeem a total of RM200 per week, redemption is limited to a minimum of RM25 and a maximum of RM100 per transaction until the total of RM200 is used up.
  9. PlusOne Basic membership are required to convert their membership to Classic/e-Classic/Lady in order to redeem S-Coin with a total of RM100 per week, redemption is limited to a minimum of RM25 and a maximum of RM100 per transaction until the total of RM100 is used up.
  10. The above clause 5, 6, 7, 8 and 9 will subject to changes for certain special campaigns and selected models from time to time.
  11. All applicable taxes on S-Coin, e-vouchers or services in connection with the S-Coin Programme will be the responsibility of the account holder.
  12. S-Coin is NOT convertible to cash.
  13. S-Coin CANNOT be used to pay for replacement warranty, screen crack warranty, bills, reload prepaid plans, transport delivery fees, service installation fees, purchase gift cards, Members Day redemption item, purchases made on Senheng online stores or items that Senheng may at its discretion decide cannot be used as a form of payment.
  14. S-Coin CANNOT be used together with any discount vouchers.
  15. Any S-Coin which is not used by the account holder within 24 months from the date of issue will automatically expire, and be deducted from the S-Coin Account. In the event of any discrepancies, the records from Senheng as to the account holder’s balance of S-Coin will be final and binding.
  16. In the event that a refund is requested, and such request does comply with Senheng’s Cancellation Policy and/or Return/Exchange Policy (*see Terms of Use), any S-Coins which have been redeemed for the transaction will be credited back/restored to the S-Coin account of the account holder within 14 business days from the date of cancellation/return.
  17. The manner and number of ways in which S-Coin may be earned shall be determined by Senheng from time to time at its absolute discretion.
  18. If an account holder is found to be abusing, permitting the abuse, and/or breaching of the Terms & Conditions herein, Senheng reserves the absolute right and discretion to suspend the account and/or remove or suspend the S-Coin accumulated without prior notice.
  19. Account holder(s) can choose to leave the Programme at any time. By leaving the Programme, account holder(s) waive the right to any S-Coin that has already accrued or issued.
  20. All decisions by Senheng are final, conclusive and binding. No correspondence or claims shall be entertained.
  21. Senheng reserves the right to change, modify and/or amend the Terms & Conditions herein at any time without prior notice.

Special Campaign: S-Coin Redemption Centre Terms & Conditions

  1. S-Coin Redemption Centre (“SCRC”) is a part of S-Rewards Centre where an account holder(s) i.e. PlusOne members (Classic/e-Classic/ Lady/Lazada) and PlusOne Gold members (Gold/Lady Gold/ AEON Gold/ AEON Lady Gold) can purchase or redeem products from SCRC using only S-Coin or a combination of S-Coin and cash, subject to the S-Coin Terms & Conditions with clauses below substituting Clauses 4, 5, 6, 7 & 8.
  2. SCRC operates daily from 8:00 AM to 10:00 PM, Malaysia Standard Time (UTC+8).
  3. The number of S-Coin required to purchase or redeem a product from SCRC will be listed on SCRC.
  4. SCRC permits unrestricted redemption and usage of S-Coin in every transaction.
  5. Account holder(s) will not earn any S-Coin from buying products on SCRC.
  6. Upon redemption of S-Coin for a product or service on the SCRC, if an account holder subsequently requests cancellation within a specified period, the merchant retains discretion to evaluate the feasibility of reversing the redemption. The "specified period" for cancellation requests is within 7 calendar days from the date of redemption. Some merchants, particularly those dealing with specific categories (such as vouchers), may not allow cancellations and reversals due to the nature of their offerings. If deemed feasible by the merchant, the S-Coins will be refunded by S ECOSYSTEM (M) SDN. BHD. within 14 business days from the date of notification by the merchant.
  7. In all events, S ECOSYSTEM (M) SDN. BHD. hereby disclaims all liability and responsibility for any consequences arising from the use of SCRC, the redemption of S-Coin and/or any actions or decisions by merchants.
  8. S ECOSYSTEM (M) SDN. BHD. (Company Registration No.: 202101020130 (1420430-D) reserves the right to change these Terms & Conditions at any time without prior notice.

Special Campaign: 50% Instant Discount Terms & Conditions

  1. “100% Cashback" or “Cashback” in the campaign refers to the complete entitlement of S-Coin cashback for the product during the campaign period. This means that the customer will receive the full amount of S-Coin cashback corresponding to their product purchase price. The cashback amount will be provided to the customer in the form of S-Coins, without any deductions, equivalent to the total cashback value of the product purchased.
  2. “50% Instant Discount" or “Instant Discount” in the campaign refers to an immediate reduction in the product price. The discount is equal to half of the total S-Coin cashback amount for the product entitlement during the campaign period. This implies that the customer will receive a discount of 50% of the value of the S-Coin cashback, which will be deducted directly from the original price of the product at the time of purchase. The discounted price will reflect the reduced amount after applying the 50% instant discount.

  1. 50% Instant Discount Campaign starts from 1st March 2023 until 31st December 2023.
  2. 50% Instant Discount Campaign is available for product that is eligible for S-Coin Cashback during the product cashback period only.
  3. This Campaign is exclusively for in-store promotion at all Senheng and senQ outlet nationwide and does not apply to any online platforms.
  4. PlusOne Member can choose either to earn S-Coin with 100% Cashback or a Direct Discount of 50% S-Coin Cashback Value.
    • Example
    • PlusOne Member purchased RM1,000 item that will earn 10% S-Coin. PlusOne Members can select either one of the following benefits:

      1. Full 10% S-Coin worth RM100, which can be used on next purchase. Customer pays RM1,000 in total.
      2. OR

      3. 50% Instant Discount based on Full S-Coin worth. RM50 Instant Discount. Customer pays RM950 in total.
  5. PlusOne members who choose S-Coin Cashback over Instant Discount shall receive the full amount (100%) of the S-Coin Cashback for the product. The S-Coin can be converted into a 50% instant discount in the same purchase, or, fully converted into 100% cashback in the next purchase subject to the conversion limit and the terms and conditions governing the use of S-Coin.
  6. PlusOne member who chooses 50% Instant Discount will not receive any S-Coin cashback for the product except: -
    • S-Coin cashback points conversion rounded up as stated in Clause 7.
    • PlusOne Gold Benefit – Extra S-Coin issuance as stated in Clause 10.
  7. The Instant Discount transaction will convert the 50% of the S-Coin cashback from the product into an amount equivalent to the discount applied to the final price. The S-coin conversion of 50% Instant Discount mentioned above will be in recorded in SH APP. The path of navigating to S-Coin module is as follows: Senheng App > Account Dashboard > S-Coin icon
    • The conversion of S-Coin for the 50% Instant Discount mentioned above, during the product purchase, will undergo a round-up calculation, and the remaining difference will be issued as S-Coin to the customer's account. Illustrations are provided as follows: -
  8. 50% Instant Discount can only be used on the same purchase to which it is entitled, and it cannot be transferred to another transaction by any means.
  9. In the event of a transaction cancellation, the 50% Instant Discount will not be refunded, and the S-Coin conversion will not be reverted.
  10. The calculation of S-Coin cashback conversion into 50% Instant Discount is excluding below the following additional S-Coin cashback unless Campaign terms & conditions stated otherwise:
    • PlusOne Gold and PlusOne Lady Gold - additional S-Coin cashback up to 4% benefit
    • Brand - additional 20% S-Coin cashback campaign
    • In-Store - any additional S-Coin cashback campaign
    • Small Appliances - additional 50% S-Coin cashback campaign
  11. 50% Instant Discount is not applicable for Grand Opening Exclusive Item (NOT-Item)
  12. 50% Instant Discount is not to be deemed as a S-Coin redemption, but rather as a conversion of S-Coin cashback into an instant discount to the final purchase price of the product.
  13. Any unused S-Coin held by the account holder exceeding 24 months from the date of issuancee shall automatically expire and be deducted from the S-Coin Account in accordance with the first in, first out method (i.e. the earliest accumulated S-Coin shall be the first to expire and be deducted). In the event of any, inconsistencies, the records maintained by Senheng pertaining to the account holder’s S-Coin balance shall prevail and be deemed conclusive.
  14. 50% Instant Discount Campaign is S-Coin special campaign and is subject to S-Coin Terms and Conditions.
  15. Senheng reserves all our rights to add, remove, change or modify these Terms & Conditions at any time without prior notice.

  1. The S-Coin RedeemPLUS+ is a Special Campaign, tied to S-Coin Terms & Conditions, with clauses below substituting clause 6, 7, 8 and 9.
  2. S-Coin RedeemPLUS+ Special Campaign starts from 1st March 2022 until further notice.
  3. Account holder(s) i.e. PlusOne members (Classic/e-Classic/Lady/AEON/Lazada/Citi) and PlusOne Gold members (Gold/Lady Gold/ AEON Gold/ AEON Lady Gold), MUST accumulate a minimum of 2,500 (equivalent to RM25) S-Coin to be eligible for redemption.
  4. Account holder(s) can redeem up to 10% of S-Coin of their total purchase, with a minimum purchase of RM2500.
  5. Account holder(s) can redeem multiple times, with a maximum redemption of 300,000 (equivalent to RM3000) S-Coin per day.
  6. Redemption is limited to a minimum of 2,500 (equivalent to RM25) S-Coin and a maximum of 300,000 (equivalent to RM3000) S-Coin per transaction, until the limit of 300,000 (equivalent to RM3000) S-Coin is used up.
  7. Brands excluded from the S-Coin RedeemPLUS+ Special Campaign are Dyson and Xiaomi.
  8. S-Coin redemption under S-Coin RedeemPLUS+ Special Campaign cannot be utilized with Member’s Day Voucher and Staff Voucher in the store.
  9. Senheng reserves the right to change these Terms & Conditions at any time without prior notice.