(P1 - EXTRA 1 YEAR WARRANTY) How can I enjoy extra 1 year warranty?
- New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the purchase in order to ensure that your first sales entitles for the Extra 1 Year Warranty.
- Existing Member = You need to ensure that you login to your account and start to make purchase in order to ensure that your purchase entitles for the Extra 1 Year Warranty.
What is the warranty for this iPhone 14?
- Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphone in this campaign.
- P1 member = Customer who is already an active P1 member will enjoy 1-year manufacturer warranty, and on top, addition 1-year P1 warranty from Senheng (1 year + 1 year) for laptop in this campaign.
After purchasing the first sales and receiving my device, how do I activate the warranty?
- The warranty of the device will start after the order has been invoiced and as of when the device has been activated.
Can I change the device color during store pick up?
- Customer is not allowed to change the selected device color or model once the Customer has successfully completed and confirmed the transaction via iPay88.
(0% INTEREST INSTALMENT) Can I pay the balance amount of my purchase via Instalment?
- Yes, you can pay RM300 deposit through our website and make balance payment at our nationwide showrooms for up to 36 months 0% Interest Instalment payment via all major banks.
- Eg. You have paid RM300 via online purchase for pre-order, and you will only need to make balance payment at our nationwide showrooms.
Can I make my pre-order via Buy Now Pay Later (BNPL) payment mode?
- Yes, you may make pre-order via Atome, PAYLATER at both online and retail stores. myIOU, Senheng PayLater by Aspirasi, SPayLater by Shopee only applicable at retail stores.
(ACCESSORIES) During store pick-up, can I purchase iPhone 14 Series related accessories?
- Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.
(VCARE) What is VCARE?
- VCare is an optional extended warranty provided by Senheng for our P1 members. The extended warranty cover an additional 2 years on top of all warranty stated above, meaning a total of 4 years warranty coverage for iPhone 14. However, P1 members are required to purchase VCare in order to extend the warranty during purchase.
(VCARE) During store pick-up, can I purchase V-Care for iPhone 14 Series?
- Yes you can, however during your purchase, you need to ensure that you login to your P1 account to make the purchase. Any P1 sign-up during store pick-up, benefits will not be extended to the purchase. Same applies on V-Care purchase.
How can I redeem the V-Care RM100 voucher?
- Customer who placed order during iPhone pre-order period will receive one (1) V-Care extended warranty voucher worth RM100. The voucher can be redeemed from any of our nationwide outlets.
- Eg. Customer can purchase basic extended warranty worth RM388 with the discount of RM100 V-Care extended warranty voucher with the final price of RM288.