The machine look nice. i tried few days with various grinding setting and cannot achieve the creaminess i thought it should be and it definitely fail the sugar test ( put some sugar on the cream and see how fast the sugar fall into the coffee) . the cream disappear very fast fast and is very thin . I hope senheng or delonghi can come backk to me and help me check if this is a special case or the coffee quality is suppose to be this way which will be unexpected. I suspect the compaction is not working properly or there is some bypass as the water / coffee that come out through the filter cake is so fast and waterly. The selection of the strength of the coffee is digital and it cannot remember the previous selection and hence you need to reselect everytime.